Overview

The Yellow Metals is committed to delivering your purchase in a timely and efficient manner. This Shipping Policy outlines the shipping options, costs, and delivery times for our products. Please read it carefully to understand how your order will be processed and delivered.

Shipping Options

Domestic Shipping (Within [Country])

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Next business day delivery.

Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Certain items may have restrictions and cannot be shipped to specific destinations. This will be noted on the product page.

Delivery Times

• Delivery times are estimates and commence from the date of shipping, rather than the date of order.
• Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
• We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

Order Tracking

• Once your order has shipped, you will receive an email notification with a tracking number and a link to track your package.
• You can also track your order directly on our website under the “Track Order” section.

Duties and Taxes

• International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
• The Yellow Metals is not responsible for these charges if they are applied and are your responsibility as the customer.

Damaged or Lost Packages

• If your package is lost or damaged in transit, please contact us at [customer service email] or call us at [customer service phone number] to initiate a claim.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

• Email: [customer service email]
• Phone: [customer service phone number]
• Address: [business address]

We are here to ensure your shopping experience with The Yellow Metals is smooth and satisfactory.