Refund and Return policy

Overview

At The Yellow Metals, we strive to ensure complete customer satisfaction with every purchase. We understand that sometimes you may need to return an item, and we have created this policy to make the process as straightforward and hassle-free as possible.

Returns

  • Items must be returned within 3-4 days of the purchase date.
  • Items must be in their original, unused condition with all tags and packaging intact.
  • Proof of purchase (receipt or order number) is required for all returns.
  • Any size issues (product received is smaller or larger than image shown in website) is returnable
  • Any Dent / Major Scratch/ wrong product covered in Return ( within 3 days )

Eligibility for Returns

  • Items must be returned within 3 days of the purchase date.
  • Items must be in their original, unused condition with all tags and packaging intact.
  • Proof of purchase (receipt or order number) is required for all returns.

Non-Returnable Items

  • Customized or personalized items
  • Sale or clearance items
  • Gift cards
  • Items with obvious signs of use
  • Our products are handmade, so minor changes in weight (as mentioned on the website) will be neglected.
  • Any stamp (other than TYM) may appear at the bottom of the product, as our raw materials (brass/cu sheets) may contain such stamps.

Additional Return Information

  • Any size issues (product received is smaller or larger than the image shown on the website) are not covered in the return policy.
  • Our products are handmade, so minor changes in weight (as mentioned on the website) will be neglected.
  • Any stamp (other than TYM) may appear at the bottom of the product, as our raw materials (brass/cu sheets) may contain such stamps.
  • Any dent, major scratch, or wrong product received will be covered in return if reported within 3 days of receipt.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [customer service email] or call us at [customer service phone number] to initiate the return process.
  2. Return Authorization: You will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
  3. Ship Your Item: Pack the item securely and include the Return Authorization Number. Ship the package to the address provided by our customer service team.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Refund Process

  • Once your return is received and inspected, we will send you an email notification.
  • If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

  • If you haven’t received a refund within the stated time frame, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at theyellowmetalsofficial@gmail.com

Exchanges

Damaged or Defective Items

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

We appreciate your business and are here to assist you with any concerns.

Main Menu